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Email: Customer Service Dep / [email protected]
Service Hours : Monday to Friday-9:30 AM to 6:30 PM
Please be kindly notice the time.

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FAQ

Q:When my order will be shipped once I placed an order?
A:There need 2-3 working time to prepare your item and after we shipped we will update the tracking Info to you in time.

Q:Will I have to pay sales tax?
A:We will mark the package in low value, but we can't promise no sales tax.

Q : Is your website safe?
A:We use the best e-commerce service in the industry, and guarantee 100% secure payment processing.

Q : How can I make the payment?
A:There are 2 different ways you can choose to pay at our website. You can choose credit card and Visa Card. If there still have any payment problems, please click contact us to mail us.

Q : Why there have extra charges from bank?
A:There have some banks will charge for the handling fee or exchange fee, we suggest you that you can make sure or contact your card bank to check.

Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update any news in time.

Q : Can I exchange my item, size or shipping address?
A:Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How fast can I get my order?
A:Different shipping method will cause different delivery time, but mostly we will update you the tracking No. which you can track on www.17track.net and can choose the language you need.

Q : Can I return my item?
A:If you are not satisfied with your purchase and want to return them back please contact our customer service first.

Q : How can I contact you?
A:The best way to contact us is via our Contact Us at [email protected]
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